We send our parcels by courier or Royal Mail, delivery is £3.20 flat rate charge. We currently only ship to the UK.
We ship orders within 1-3 working days after an order is placed. Once shipped deliveries can take 2-4 business days, however please be mindful of local lockdown restrictions which can affect delivery times.
You will receive a despatch confirmation email once your order leaves us. If you need your goods urgently please get in touch prior to ordering and we'll do our best to help meet your needs.
Promotional codes may be issued from time to time, they cannot be use against wholesale orders. We reserve the rights to end any promotions early.
REFUNDS & RETURNS
We hope that you'll be thrilled with your purchase when it arrives but if anything isn't right please get in touch. Contact us at orphicliving.co.uk for assistance and we'll get back to you promptly. We do not offer free returns or exhanges.
We take every care to ensure your purchases are properly protected during transit but please do appreciate that very occasionally damages may occur. If anything arrives damages please get in touch within 7 days of delivery. We will require photographic evidence of the damage in order to process a refund or replacement. Do not throw away the product, we may ask for it back which will prevent you from receiving a refund. We cannot replace or refund anything that has been used.
We cannot accept returns on food items, gift boxes or special request items..