FAQ


Can I get samples before ordering?

Unfortunately we do not offer samples, however if you’re struggling to choose a fragrance do not hesitate to get in touch so we can talk you through the different ones. Occasionally we pack mini scent samples into orders so keep your eyes peeled!

 

How is my order presented and packed?

We are proud to use completely plastic free packaging. Our products will be boxed or wrapped and secured in paper packaging or dissolvable starch puffs. We use paper tape to seal every parcel.

 

Can my order be sent as a gift?

Of course, leave your gift note at the check out. We include no financial info in our parcels.

 

Can I create a bespoke Gift Box?

Absolutely, email us for price & availability.

 


Do you deliver internationally?

Sadly, we only deliver to the UK.

 


Do you offer next day delivery?

Yes, please get in touch if you need a product delivered urgently.

 


How long will it take for my order to arrive?

Orders are dispatched within 1-2 working days. Delivery can take up 2-3 working days depending on local lockdown restrictions. 

 


Wholesale enquiries

If you’d like to stock our products do get in touch for a chat and a wholesale information pack - orphicliving@gmail.com.

 

Who designed your website?

The completely wonderful and extremely talented Sophie at Sophie Ffion Studio

 

 

Product Care & Advice

Candle Care

When burning for the first time, ensure you give enough time for the wax to melt to the edge of the jar before extinguishing to achieve a full melt pool.

Trim your wick before before each burn (wicks should be between 3-5mm before lighting).

Burn for no longer than 4 hours at a time.

It goes without saying, always burn insight and away from drafts, children and pets. Place on a flat, flame resistant surface.

Discontinue use when 1cm of wax remains. Then simply wash out your jar and reuse!

Diffuser Care

Diffusers offer a constant, subtle smell so if you don't like overpowering fragrance a diffuser is for you. They are best placed in small, warm & ambient rooms away from direct heat.

Flip the reeds every 2-3 days to ensure a constant release of fragrance. 

Place on a secure, flat surface. Spillage can damage surfaces.